Your Next Move: Help Desk Technician

They maintain documentation of existing activities through weekly/monthly status reports and incident reports and records. If you refuse consent, your Data will be deleted from all our databases. However, please note that any failure or refusal to provide your Data will cancel the application process. By applying to a vacancy at Inetum Realdolmen, the data controller, you authorise us to collect your personal data and to use it for the purposes of a recruiting process and all hiring procedures. We reserve the possibility to change or withdraw a vacancy at any time and without the need to systematically inform candidates. To facilitate access to different languages and provide more information on our site, we have opted for automatic translation. Virtualization Management – Virtualization is driving Information Technology to new heights.

Many are scheduled during weekends and nights in order to provide around-the-clock assistance. Community colleges also provide a great way for people to get the necessary training required in order to start working as help desk technicians at entry-level salaries. Although it could depend on the location of the role, an entry-level IT help desk salary can be above $50,000 per year. Employment of help desk technicians and computer support specialists is expected to increase by 9% from 2020 to 2030, just about inline with the 8% average for all occupations. Demand for help desk technicians will rise as organizations continue to implement the latest and greatest computer systems to reduce long-term costs and foster a competitive advantage. However, job growth for help desk technicians will be tempered as cloud computing continues to increase the productivity of technical support solutions, thus requiring less man-hours and personnel to accomplish the same tasks.

Skills You Need to Get a Help Desk Job

The forth section covers Active Directory, how to manage users there, and settings folder permissions based on Active Directory users. Next, students are shown tools and websites that will help them complete some tasks faster, easier, and more professionally.

To improve your job prospects as a help desk technician, bolster your skill set with topics like cloud engineering and cyber security, two of the decade’s hottest IT disciplines. As for specific industries to focus on, health care has an accelerated need for IT support and help desk specialists. With the recent advent of sophisticated online simulations, and PC hardware packages which can be mailed to remote students, help desk technician training works well in a distance learning format. As you move along in your career, you may start taking on more responsibilities or notice that you’ve taken on a leadership role. Using our career map, a help desk engineer can determine their career goals through the career progression. For example, they could start out with a role such as systems administrator, progress to a title such as information technology manager and then eventually end up with the title information technology director.

Help Desk Technician Requirements & Skills 8

The Help Desk Technician is responsible for assisting team members by providing timely resolutions to technical support issues via email, over the phone, and remote desktop. Successfully fulfilling this role is vitally important to team members, who have a diverse skill set, but a common goal of providing optimum care to seniors/residents/clients. As businesses grow, their need for competent help desk support will grow. While in recent years some traditional help desk tasks have been outsourced, there will always be a desire for onsite support within every large company. Help desk support specialists are needed across all industries and can create a niche skillset by learning and specializing more in certain types of technology, systems, or hardware. Many companies require new technical staff to begin at the service desk before moving into other technical areas of a company. This provides an overview of how the organization works and what the customer expects from the technical department that can only be learned with hands-on experience.

  • There are certain skills that many help desk engineers have in order to accomplish their responsibilities.
  • CompTIA also offers the Network+ credential, which is awarded to those who can demonstrate solid knowledge of wired and wireless networking installation, configuration and troubleshooting.
  • If you know tech and enjoy helping people, a help desk support position is for you.
  • One of the most important traits of an excellent help desk technician is the willingness to learn.
  • What your skills are worth in the job market is constantly changing.
  • Lately, there has been a great interest and demand for these courses.

Depending on the organization’s workflow, the help desk support person usually spends some time opening and responding to these tickets. They may need to research the problem before contacting the client with a resolution. When the client’s issue gets resolved, the help desk support person records a description of the interaction and resolution. Are you the type of person who is curious about all types of technology? Do your friends turn to you when they have issues getting their laptops, gaming systems and phones to work? If this describes you, you have the aptitude to become a hel pdesk support specialist. This position gives you a chance to work with people while doing what you love.

Information Technology Service Desk Jobs in Amsterdam, North Holland, Netherlands

Are you looking for a job as an IT technician or hiring one for your business? Whether you are a candidate ready to start your IT career and a company seeking the best employee, you must know the top qualities of a support technician. Follows up with customers to ensure that their inquiries are resolved within the contracted or agreed upon time frame. Training both end users and resellers on how to use the products and services. 1+ years’ experience or relative experience in a professional environment assisting users with IT needs and hands-on Desktop experience.

become a help desk engineer

Engineers manage issues throughout their lifecycle, beginning from the first point of contact until it is resolved. During this process, they need to keep their clients abreast how to become a help desk engineer of the progress. They should have extensive technical knowledge of various technologies and products, including local area network /wide area network technologies.

Help Desk Technician Duties & Responsibilities 5

By doing so, they will be able to provide even more value to their employers and set themselves apart from the competition. Offering technical assistance on the delivery, configuration, set up, maintenance, and troubleshooting of computer systems, hardware, and software. A help desk technician must have both hard and soft skills because the position requires a strong technical understanding as well as the ability to communicate clearly with others. For example, when a user has a question, the help desk technician must be able to diagnose the IT issue as well as explain the solution to the user. This article is part of an IT Career News series called Your Next Move. These articles take an inside look at the roles related to CompTIA certifications.

Welcome to ITCareerFinder, a world-class web portal designed to help IT pros advance their careers. Browse campus & online degrees, vocational certificates and self-paced courses matching the help desk technician education requirements and career path. Remote IT help desk technicians provide technical support over the phone or Web. If you’re interested in becoming a help desk engineer, one of the first things to consider is how much education you need.

Google IT Support Professional Certificate (Coursera)

Multitasking is prioritizing your obligations and remaining focused on the job at hand without becoming sidetracked. Furthermore, having confidence in both technical and non-technical abilities can improve your capacity to operate successfully under pressure.

Is help desk a good start?

So, what's a good first job? Quite frequently, rewarding IT careers start on the help desk. The support field is booming as companies continue to expand their operations and invest in technology to fuel this growth.

Flexibility to regularly rotate through different technical specialties and skill sets. Assist with onboarding and offboarding of personnel as it relates to Desktop computer equipment. Maintains knowledge of and follows policies, procedures, Code of Conduct, and all Federal and state rules and regulations related to the position. Assists in new user creation and assignment of network and application rights. Fill out the fields below and a Gladly team member will be in touch. One of the quickest ways to root out unqualified candidates is by creating a thorough, specific, and demanding set of qualifications.